Returns & Refunds

Last updated: 14 October 2026

Standard, non-personalised items

For UK consumers buying standard, non-personalised goods online, you can tell us within 14 days of receiving your order that you wish to cancel. You then have a further 14 days to return the goods.

For change-of-mind returns, you are responsible for arranging and paying for the return postage. Items should be returned in a condition that allows us to resell them, apart from reasonable handling needed to inspect them.

Where the statutory cancellation right applies, we will refund the item price and the cost of our least expensive standard outbound delivery option. We will make the refund within 14 days of receiving the returned goods, or earlier if you provide evidence that you have sent them back.

Personalised and bespoke items

The statutory change-of-mind cancellation right does not apply to goods made to your specifications or goods that are clearly personalised. If you contact us before production starts, we may be able to cancel a personalised or bespoke order as a goodwill gesture, but this cannot be guaranteed.

Faulty, damaged, incorrect or not-as-described items

Your statutory rights are not affected. If an item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order number and details of the issue. Where appropriate, we will provide a repair, replacement or refund in line with your legal rights.

Where the law requires us to accept a return because the goods are faulty, incorrect or not as described, we will cover reasonable return costs.

How to arrange a return

Email admin@m3dprints.co.uk before sending anything back so we can provide return instructions.

Return address:
M3D Prints
23 Damask Close
Lowestoft
Suffolk
NR33 8LL
United Kingdom

This page does not affect your statutory rights. Customers outside the UK may also have additional rights under local consumer law.